Un dels aspectes claus a dinamitzar en una organització és la gestió del canvi associat als seus processos de transformació, però també com a disciplina lligada a la gestió de projectes i, evidentment, a la posta en marxa dels nous sistemes d’informació a les companyies.
És per això, que la ‘Gestió del Canvi’ és un dels temes que sempre tracto tant a les meves classes a la Universitat (a EUG – UAB, www.eug.es, a les assignatures de ‘Metodologies de Gestió de la Consultoria i a ‘Gestió de Projectes’), com també a les meves sessions a l’Escola de Negocis EADA (www.eada.edu, Executive MBA, PDG,…).
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)
De fet, també és una de les àrees professionals que he anat desenvolupant en la meva carrera, des de diferents òptiques (formació, comunicació, dinamització,…)
Hi ha moltes metodologies i aproximacions a com gestionar el canvi, des de diferents aspectes (tecnològics, organitzatius,…) com les que proposa John Kotter (www.kotterinternational.com), o el model ADKAR, de Prosci (http://www.prosci.com/), per enumerar-ne dues.
![image image](http://lh3.ggpht.com/-NAsyyiY4J8g/ULJWheOz4UI/AAAAAAAAD-w/H0A5MpL4mUA/image_thumb.png?imgmax=800)
![image image](http://lh5.ggpht.com/-c86Z2fqhKYM/ULJWkBbiCwI/AAAAAAAAD_A/g4Lzxq87IVI/image_thumb%25255B1%25255D.png?imgmax=800)
Ara bé, a mi sempre m’ha agradat fer resums, decàlegs i similars, que, en el fons, són com esquemes.
I volia compartir el que són, per a mi, les 12 recomenacions o aspectes claus a tenir en compte per a gestionar el canvi a les organitzacions:
- ‘Tenim un problema o necessitat?’
Hem de crear urgència pel canvi - ‘Sols no ens en sortirem’
Necessitem un equip de gestió del canvi - ‘Cap a on anem?’
Hem de definir la visió de la nova situació - ‘Ens han de comprar el canvi’
Cal vendre els beneficis del nou estadi - ‘Capacitem l’equip’
L’equip que ha de pilotar el canvi ha de tenir autoritat - ‘Pas a pas, però amb resultats ràpids’
Cal aconseguir petits guanys (quick wins) el més aviat possible - ‘Amb constància i perseverança’
No podem cedir en la pressió - ‘Els canvis són lents’
Fins que els agents del canvi l’han assimilat no podran convèncer a la resta de l’organització - ‘6 pilars bàsics en la gestió del canvi’
Comunicació, participació, formació, suport, valor i venda interna individualitzada - ‘Tenim diferents eines i tècniques’
Pilots, reunions, presentacions, prototipus, formacions, guies, manuals, canals de suport, business case, ROI, coaching – mentoring, incentius, ... - ‘A cada persona, una estratègia diferent’
El canvi es ven individualment - ‘El canvi s’ha d’interioritzar’
El canvi no serà real fins que no l’haguem institucionalitzat
Caldria detallar, evidentment, què significa i comporta cadascuna d’aquestes recomanacions.
Què us sembla?